Account deletion — Personal Buddy

1. In the Personal Buddy Treinador app

1. Open the app and log in.
2. Tap the Menu tab.
3. At the bottom of the screen, tap “Excluir conta” (Delete account).
4. Read the summary, enter your password and tap “Excluir minha conta” (Delete my account).

2. On the website

1. Go to personalbuddy.fit and log in.
2. Open Configurações (Settings), then Segurança (Security).
3. Under “Excluir conta” (Delete account), read the summary, enter your password and confirm.

3. If you cannot log in or you are a client

Email contato@personalbuddy.fit from the address on your account with the subject “Account deletion”. We confirm the account is yours and delete it following the same rules described on this page.

4. What happens right after the request

• You are logged out of every device and can no longer log in.
• Any subscription is canceled immediately and nothing else is charged. The remaining part of a period already paid is not refunded.
• Your client invite links are deactivated.
• For 30 days you can still ask us to reactivate the account at contato@personalbuddy.fit.

5. Data that is deleted

After the 30 days, we permanently delete:

• Your account data: name, email, phone, password, profile photo and custom branding.
• Workouts, sets, periodizations, workout templates, exercises and videos you created.
• Anamnesis forms, documents and announcements sent to clients.
• Notifications, notification preferences and devices registered to receive alerts.
• Clients registered only by you and their data: workouts, load history, body assessments, progress photos, heart rate, anamnesis answers and documents.

If a client also trains with another trainer on Personal Buddy, their account stays active for that trainer. Only their link to you and the data you created for them are deleted.

6. Data that is kept and for how long

• Payment records (invoices and charges) are kept by Stripe, our payment processor, for the period required by tax law.
• Database backups may contain your data for up to 30 days after the permanent deletion. They are replaced automatically and are not used for any other purpose.

7. Questions

Contact us at contato@personalbuddy.fit. See also our Privacy Policy.